Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, wrapped and unused, and in its original packaging. You’ll also need the receipt or proof of purchase that we include in the packaging. 

To start a return, you can contact us at contact@crypcoins.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return requires international shipping outside of the United States, you will be responsible for the shipping fees to send us back the items.

You can always contact us for any return question at contact@crypcoins.shop.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items

Returns are only accepted if the packaging is unopened, and the item(s) is/are unused. In addition limited edition items, of which we only produce the very limited quantity, cannot be returned.


Exchanges

Exchanges are only accepted if the packaging is unopened, and the item(s) is/are unused. 


Refunds

Refunds are only accepted if the packaging is unopened, and the item(s) is/are unused. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

IMPORTANT

If you wish to return / exchange / refund unused items, you should send us an email regarding your intention within 7 days (168 hours) after receiving your items. Any items outside of that time frame will be considered as "used" and therefore unable to be returned / exchanged / refunded.